2020-2026 Arctic Spas Warranty Quick Guide
| This document does not include all exclusions and details of the Arctic Spas warranty. Please consult Arctic Spa's Owner's Manual for full details. All items that are replaced during the spa's warranty period are covered under the same warranty conditions as the spa's warranty period. Replaced components do not receive additional warranty coverage beyond the end of the spa's warranty period. Any part installed on an out of warranty spa has a 1 year part only warranty, with the exception of electrodes, pillows & cover lifters which have 30 day warranties. | ||||
|---|---|---|---|---|
| Custom Series Factory Installed Spa Components | Custom Series Warranty Period | Parts? | Labor? | Custom Series Warranty Exclusions (Additional Exclusions apply not shown here, see Owner's Manual for details) |
| Spa Shell | Lifetime | Yes | Yes | |
| Forever Floor | Lifetime | Yes | Yes | |
| Cedar Cabinet | 10 Years | Yes | Yes | |
| No-Maintenance Cabinet | 10 Years | Yes | Yes | |
| Reflex Torsion Hose Plumbing System | 5 Years | Yes | Yes | |
| Pump(s) | 5 Years | Yes | Yes | Normal vibration noise associated with normal pump operation excluded. |
| Peak Ozone System | 5 Years | Yes | Yes | |
| Skyfall Fogger Components | 5 Years | Yes | Yes | |
| Ross Exhaust | 5 Years | Yes | Yes | |
| Tru-Guard Titanium Flow-Thru Heater | 5 Years | Yes | Yes | |
| Global Eco Pak Spa Pack | 5 Years | Yes | Yes | |
| Interface Board For Topside | 5 Years | Yes | Yes | |
| Processor Card | 5 Years | Yes | Yes | |
| Global Topside Control (Not Overlay) | 5 Years | Yes | Yes | |
| Fuses | 5 Years | Yes | No | |
| Lights (Northern/Family/Ultimate) | 5 Years | Yes | No | |
| Weir Assemblies | 5 Years | Yes | No | |
| Global Overlay For Topside Control | 5 Years | Yes | No | |
| Jet Inserts | 5 Years | Yes | No | Warranted for operation, not warranted for discolouration or fading from age. |
| Diverter Handles & Caps | 5 Years | Yes | No | |
| Air Control Handles & Caps | 5 Years | Yes | No | |
| Plastic Cover Clips | 5 Years | Yes | No | |
| Chrome Trim | 5 Years | Yes | No | |
| Shell Surface Acrylic | 5 Years | Yes | Yes | |
| Spa Boy System | 5 Years | Yes | Yes | The electrode has a 30 day parts warranty, the electrode is a consumable part that needs to be changed every 6-12 months by the spa owner. |
| Any Unmentioned Components | 5 Years | Yes | No | |
| Spa Cover | 3 Years | Yes | No | Normal wear and tear, including wear & tear at the seam, is not included. |
| Aquatremor Stereo System | 3 Years | Yes | Yes | |
| Onzen System | 2 Years | Yes | Yes | The electrode has a 30 day parts warranty, the electrode is a consumable part that needs to be changed every 6-12 months by the spa owner. |
| Union Leaks & Replaceable Gaskets | 5 Years | Yes | No | All spas from all spa manufacturers have unions that occasionally may need to be tightened (very rarely) and Gaskets/O-Rings that will need to be replaced occasionally (every 3-10 years). Tightening unions & replacing gaskets is very easy to do, any Premier Pool & Spa employee would be happy to give you instruction on how to do so in store and will send you instructional videos on how to do so as well. |
| Adjustable Pillows | 30 Days | Yes | No | Spa pillows are a replaceable item, to extend their life remove them from the spa & clean them with a mild soap and water solution regularly. Rinse off all soap residue before reinstalling them in the spa. If the spa is not going to be used for an extended period of time or if the spa water is being super chlorinated, remove the spa pillows until the next use of the spa. |
| Spa Cover Lifter | 30 Days | Yes | No | Arctic Spa Covers are extremely energy efficient & extremely tough, because of this, they are also heavy. The Atlas Cover Lifter is the heaviest duty cover lifter in the industry, it was specially built to assist you with lifting the Arctic Spas Cover. Even with it's sturdy construction, you will need to Assist the cover lifter until the cover comes to rest when opening, and don't allow it to drop back against the cover lifter stops as it will cause the cover lifter to fail prematurely. Any Premier Pool & Spa employee can give you a demonstration on opening your cover properly. Please avoid having your spa cover open in high winds, disengage the cover lifter arm lock when closing your cover & always use your cover clips to keep the cover secure on the spa. |
| Arctic Spas Classic Series Spa Warranty Details Ask Your Salesperson For Pricing to Upgrade Your Arctic Classic Series Warranty to the Premier Extended Warranty! |
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| Classic Series Factory Installed Spa Components | Classic Series Warranty Period | Parts? | Labor? | Classic Series Warranty Exclusions (Additional Exclusions apply not shown here, see Owner's Manual for details) |
| Spa Shell | 10 Years | Yes | Yes | |
| Forever Floor | 3 Years | Yes | Yes | |
| Cedar Cabinet | 3 Years | Yes | No | |
| No-Maintenance Cabinet | 3 Years | Yes | No | |
| Reflex Torsion Hose Plumbing System | 3 Years | Yes | Yes | |
| Pump(s) | 3 Years | Yes | Yes | Normal vibration noise associated with normal pump operation excluded. |
| Gecko Flow-Through Heater | 3 Years | Yes | Yes | |
| Gecko Spa Pack | 3 Years | Yes | Yes | |
| Peak Ozone System | 3 Years | Yes | Yes | |
| Gecko Topside Control (Not Overlay) | 3 Years | Yes | Yes | |
| In.Touch 2 | 3 Years | Yes | No | |
| Fuses | 3 Years | Yes | No | |
| Lights (Northern/Family) | 3 Years | Yes | No | |
| Weir Assemblies | 3 Years | Yes | No | |
| Overlay For Topside Control | 3 Years | Yes | No | |
| Jet Inserts | 3 Years | Yes | No | |
| Diverter Handles & Caps | 3 Years | Yes | No | |
| Air Control Handles & Caps | 3 Years | Yes | No | |
| Plastic Cover Clips | 3 Years | Yes | No | |
| Chrome Trim | 3 Years | Yes | No | |
| Any Unmentioned Components | 3 Years | Yes | No | |
| Shell Surface Acrylic | 4 Years | Yes | Yes | |
| Spa Cover | 3 Years | Yes | No | Normal wear and tear, including wear & tear at the seam, is not included. |
| Onzen System | 2 Years | Yes | Yes | The electrode has a 30 day parts warranty, the electrode is a consumable part that needs to be changed every 6-12 months by the spa owner. |
| WetTunes Stereo System | 1 Year | Yes | Yes | |
| Union Leaks & Replaceable Gaskets | 5 Years | Yes | No | All spas from all spa manufacturers have unions that occasionally may need to be tightened (very rarely) and Gaskets/O-Rings that will need to be replaced (every 3-10 years). Tightening unions & replacing gaskets is very easy to do, any Premier Pool & Spa employee would be happy to give you instruction on how to do so in store and will send you instructional videos on how to do so as well. |
| Adjustable Pillows | 30 Days | Yes | No | Spa pillows are a consumable item, to extend their life remove them from the spa & clean them with a mild soap and water solution regularly. Rinse off all soap residue before reinstalling them. If the spa isn't going to be used for an extended period of time or if the water is being super chlorinated, remove the pillows until the next use of the spa. |
| Spa Cover Lifter | 30 Days | Yes | No | Arctic Spa Covers are extremely energy efficient & extremely tough, because of this, they are also heavy. The Atlas Cover Lifter is the heaviest duty cover lifter in the industry, it was specially built to assist you with lifting the Arctic Spas Cover. Even with it's sturdy construction, you will need to Assist the cover lifter until the cover comes to rest when opening, and don't allow it to drop back against the cover lifter stops as it will cause the cover lifter to fail prematurely. Any Premier Pool & Spa employee can give you a demonstration on opening your cover properly. Please avoid having your spa cover open in high winds, disengage the cover lifter arm lock when closing your cover & always use your cover clips to keep the cover secure on the spa. |
| Classic To Custom Series Factory Installed Components | Warranty Period | Parts? | Labor? | Classic to Customer Series Warranty Exclusions (Additional Exclusions apply not shown here, see Owner's Manual for details) |
| A Classic To Custom series upgraded spa receives all of the upgraded warranties that a Custom Series Spa receives! | ||||
| Arctic Spas Classic Series Spa Warranty Ask Your Salesperson For Pricing to Upgrade Your Arctic Core Series Warranty to the Premier 3 Year Warranty or Extended Warranty! |
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| Core Series Factory Installed Spa Components | Core Series Warranty Period | Parts? | Labor? | Core Series Warranty Exclusions (Additional Exclusions apply not shown here, see Owner's Manual for details) |
| Spa Shell | 7 Years | Yes | Yes | |
| No-Maintenance Cabinet | 3 Years | Yes | No | |
| Everlast Floor | 3 Years | Yes | 1 Year | |
| Reflex Torsion Hose Plumbing System | 3 Years | Yes | 1 Year | |
| Pump(s) | 3 Years | Yes | 1 Year | Normal vibration noise associated with normal pump operation excluded. |
| Gecko Flow-Through Heater | 3 Years | Yes | 1 Year | |
| Gecko Spa Pack | 3 Years | Yes | 1 Year | |
| Gecko Topside Control (Not Overlay) | 3 Years | Yes | 1 Year | |
| In.Touch 2 | 3 Years | Yes | No | |
| Fuses | 3 Years | Yes | No | |
| Lights (Northern/Family) | 3 Years | Yes | No | |
| Weir Assemblies | 3 Years | Yes | No | |
| Overlay For Topside Control | 3 Years | Yes | No | |
| Jet Inserts | 3 Years | Yes | No | |
| Diverter Handles & Caps | 3 Years | Yes | No | |
| Air Control Handles & Caps | 3 Years | Yes | No | |
| Plastic Cover Clips | 3 Years | Yes | No | |
| Chrome Trim | 3 Years | Yes | No | |
| Any Unmentioned Components | 3 Years | Yes | No | |
| Shell Surface Acrylic | 3 Years | Yes | Yes | |
| Upgraded VACSEAL Spa Cover (5"-4") | 3 Years | Yes | No | Normal wear and tear, including wear & tear at the seam, is not included. |
| Standard Core Series Spa Cover (4"-2") | 1 Year | Yes | No | Please note: Premier Pool & Spa does not offer the Standard Core Series Spa Cover. Premier Pool & Spa automatically upgrades all core series spas to the Upgraded VACSEAL 5"x4" cover shown above at no extra charge. |
| Sound FX Stereo System | 1 Year | Yes | Yes | |
| Union Leaks & Replaceable Gaskets | 3 Years | Yes | No | All spas from all spa manufacturers have unions that occasionally may need to be tightened (very rarely) and Gaskets/O-Rings that will need to be replaced (every 3-10 years). Tightening unions & replacing gaskets is very easy to do, any Premier Pool & Spa employee would be happy to give you instruction on how to do so in store and will send you instructional videos on how to do so as well. |
| Adjustable Pillows | 30 Days | Yes | No | Spa pillows are a replaceable item, to extend their life remove them from the spa & clean them with a mild soap and water solution regularly. Rinse off all soap residue before reinstalling them. If the spa isn't going to be used for an extended period of time or if the water is being super chlorinated, remove the pillows until the next use of the spa. |
| Spa Cover Lifter | 30 Days | Yes | No | Arctic Spa Covers are extremely energy efficient & extremely tough, because of this, they are also heavy. The Atlas Cover Lifter is the heaviest duty cover lifter in the industry, it was specially built to assist you with lifting the Arctic Spas Cover. Even with it's sturdy construction, you will need to Assist the cover lifter until the cover comes to rest when opening, and don't allow it to drop back against the cover lifter stops as it will cause the cover lifter to fail prematurely. Any Premier Pool & Spa employee can give you a demonstration on opening your cover properly. Please avoid having your spa cover open in high winds, disengage the cover lifter arm lock when closing your cover & always use your cover clips to keep the cover secure on the spa. |
| Retrofit Items Installed by Premier Pool & Spa Warranty Details | ||||
| Arctic Retrofit Items Installed by Premier Pool & Spa | Warranty Period | Parts? | Labor? | Exclusions (Additional Exclusions apply not shown here, see Owner's Manual for details) Purchasing Premier 3 Year Warranty or Premier Extended Warranty will also extend the Labor Warranty Period to match the Parts Warranty Period listed on this page for Retrofit Items |
| Spa Boy System Retrofit | 5 Years | Yes | 1 Year | Not to exceed the spa's original warranty. Electrode is not covered under warranty. The electrode has a 30 day parts warranty against defects in materials and workmanship. The electrode is a consumable part that needs to be changed periodically (6-12 Months) by the spa owner. |
| Aquatremor Retrofit | 3 Years | Yes | 1 Year | Not to exceed the spa's original warranty. |
| Family Lighting Retrofit, Ultimate Lighting Retrofit and/or Ambient Floor Lighting Retrofit | 3 Years | Yes | 1 Year | Not to exceed the spa's original warranty. |
| Peak Ozone System Retrofit | 3 Years | Yes | 1 Year | Not to exceed the spa's original warranty. |
| Aquanova AOP Ozone + UV System Retrofit | 3 Years | Yes | 1 Year | Not to exceed the spa's original warranty. The Aquanova system is an incredibly advanced & effective system that will reduce your weekly spa chemical maintenance greatly, it does require some annual maintenance though. The UV-C lamp, Ozone Generator & Check Valve have a 1 year limited warranty against defects in materials and workmanship. The UV-C lamp is a consumable part that needs to be changed every 18 months or 10,000 hours. The Quartz tube the UV-C lamp is housed in should be cleaned & the check valve in the ozone supply tubing should be replaced annually for best performance as well. Maintenance parts & labor for the Aquanova system are not covered under warranty. |
| Onzen System Retrofit | 2 Years | Yes | 1 Year | Not to exceed the spa's original warranty. Electrode is not covered under warranty. The electrode has a 30 day parts warranty against defects in materials and workmanship. The electrode is a consumable part that needs to be changed periodically (6-12 Months) by the spa owner. |
| All Other Retrofit Items | 1 Year | Yes | 1 Year | Not to exceed the spa's original warranty. |
| Premier Extended Warranty Upgrade Details Ask Your Salesperson For Pricing to Upgrade Your Arctic Classic or Core Series Spa to the Premier Extended Warranty! |
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| Premier Extended Warranty Upgrade For Arctic Classic or Core Series Spas - Factory Spa Components | Premier Extended Warranty Period (Changes Are In Bold) | Parts? | Labor? | Exclusions (Additional Exclusions apply not shown here, see Owner's Manual for details) |
| Spa Shell | 10 Classic/7 Core | Yes | Yes | |
| Forever Floor | 5 Years | Yes | Yes | |
| Everlast Floor | 5 Years | Yes | Yes | |
| Cedar Cabinet | 5 Years | Yes | Yes | |
| No-Maintenance Cabinet | 5 Years | Yes | Yes | |
| Reflex Torsion Hose Plumbing System | 5 Years | Yes | Yes | |
| Pump(s) | 5 Years | Yes | Yes | Normal vibration noise associated with normal pump operation excluded. |
| Gecko Flow-Through Heater | 5 Years | Yes | Yes | |
| Gecko Spa Pack | 5 Years | Yes | Yes | |
| Peak Ozone System | 5 Years | Yes | Yes | |
| Gecko Topside Control (Not Overlay) | 5 Years | Yes | Yes | |
| In.Touch 2 | 5 Years | Yes | No | |
| Fuses | 5 Years | Yes | No | |
| Lights (Northern/Family) | 5 Years | Yes | No | |
| Weir Assemblies | 5 Years | Yes | No | |
| Overlay For Topside Control | 5 Years | Yes | No | |
| Jet Inserts | 5 Years | Yes | No | |
| Diverter Handles & Caps | 5 Years | Yes | No | |
| Air Control Handles & Caps | 5 Years | Yes | No | |
| Plastic Cover Clips | 5 Years | Yes | No | |
| Chrome Trim | 5 Years | Yes | No | |
| Any Unmentioned Components | 5 Years | Yes | No | |
| Shell Surface Acrylic | 5 Years | Yes | Yes | Warranted against water loss due to defects in material failure including cracks, blisters, peeling and delaminating. |
| Spa Cover | 3 Years | Yes | No | Normal wear and tear, including wear & tear at the seam, is not included. |
| Onzen System | 5 Years | Yes | Yes | Electrode is not covered under warranty. The electrode has a 30 day parts warranty against defects in materials and workmanship. The electrode is a consumable part that needs to be changed periodically (6-12 Months) by the spa owner. |
| WetTunes Stereo System | 3 Years | Yes | Yes | |
| Union Leaks & Replaceable Gaskets | 5 Years | Yes | No | All spas from all spa manufacturers have unions that occasionally may need to be tightened (very rarely) and Gaskets/O-Rings that will need to be replaced (every 3-10 years). Tightening unions & replacing gaskets is very easy to do, any Premier Pool & Spa employee would be happy to give you instruction on how to do so in store and will send you instructional videos on how to do so as well. |
| Adjustable Pillows | 30 Days | Yes | No | Spa pillows are a replaceable item, to extend their life remove them from the spa & clean them with a mild soap and water solution regularly. Rinse off all soap residue before reinstalling them. If the spa isn't going to be used for an extended period of time or if the water is being super chlorinated, remove the pillows until the next use of the spa. |
| Spa Cover Lifter | 30 Days | Yes | No | Arctic Spa Covers are extremely energy efficient & extremely tough, because of this, they are also heavy. The Atlas Cover Lifter is the heaviest duty cover lifter in the industry, it was specially built to assist you with lifting the Arctic Spas Cover. Even with it's sturdy construction, you will need to Assist the cover lifter until the cover comes to rest when opening, and don't allow it to drop back against the cover lifter stops as it will cause the cover lifter to fail prematurely. Any Premier Pool & Spa employee can give you a demonstration on opening your cover properly. Please avoid having your spa cover open in high winds, disengage the cover lifter arm lock when closing your cover & always use your cover clips to keep the cover secure on the spa. |
| Premier 3 Year Warranty Details Ask Your Salesperson For Pricing to Upgrade Your Arctic Core Series Warranty to the Premier 3 Year Warranty or Extended Warranty! |
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| Premier 3 Year Warranty Upgrade For Arctic Core Series Spas - Factory Spa Components | Premier Warranty Period (Changes are in bold) | Parts? | Labor? | Core Series Warranty Exclusions (Additional Exclusions apply not shown here, see Owner's Manual for details) |
| Spa Shell | 7 Years | Yes | Yes | |
| No-Maintenance Cabinet | 3 Years | Yes | Yes | |
| Everlast Floor | 3 Years | Yes | Yes | |
| Reflex Torsion Hose Plumbing System | 3 Years | Yes | Yes | |
| Pump(s) | 3 Years | Yes | Yes | Normal vibration noise associated with normal pump operation excluded. |
| Gecko Flow-Through Heater | 3 Years | Yes | Yes | |
| Gecko Spa Pack | 3 Years | Yes | Yes | |
| Gecko Topside Control (Not Overlay) | 3 Years | Yes | Yes | |
| Aquanova AOP Ozone + UV System | 3 Years | Yes | Yes | The Aquanova system is an incredibly advanced & effective system that will reduce your weekly spa chemical maintenance greatly, it does require some annual maintenance though. The UV-C lamp, Ozone Generator & Check Valve have a 1 year limited warranty against defects in materials and workmanship. The UV-C lamp is a consumable part that needs to be changed every 18 months or 10,000 hours. The Quartz tube the UV-C lamp is housed in should be cleaned & the check valve in the ozone supply tubing should be replaced annually for best performance as well. Maintenance parts & labor for the Aquanova system are not covered under warranty. |
| In.Touch 2 | 3 Years | Yes | No | |
| Fuses | 3 Years | Yes | No | |
| Lights (Northern/Family) | 3 Years | Yes | No | |
| Weir Assemblies | 3 Years | Yes | No | |
| Overlay For Topside Control | 3 Years | Yes | No | |
| Jet Inserts | 3 Years | Yes | No | |
| Diverter Handles & Caps | 3 Years | Yes | No | |
| Air Control Handles & Caps | 3 Years | Yes | No | |
| Plastic Cover Clips | 3 Years | Yes | No | |
| Chrome Trim | 3 Years | Yes | No | |
| Any Unmentioned Components | 3 Years | Yes | No | |
| Shell Surface Acrylic | 3 Years | Yes | Yes | |
| Upgraded VACSEAL Spa Cover (5"-4") | 3 Years | Yes | No | Normal wear and tear, including wear & tear at the seam, is not included. |
| Standard Core Series Spa Cover (4"-2") | 1 Year | Yes | No | Please note: Premier Pool & Spa does not offer the Standard Core Series Spa Cover. Premier Pool & Spa automatically upgrades all core series spas to the Upgraded VACSEAL 5"x4" cover shown above at no extra charge. |
| Sound FX Stereo System | 3 Years | Yes | Yes | |
| Union Leaks & Replaceable Gaskets | 3 Years | Yes | No | All spas from all spa manufacturers have unions that occasionally may need to be tightened (very rarely) and Gaskets/O-Rings that will need to be replaced (every 3-10 years). Tightening unions & replacing gaskets is very easy to do, any Premier Pool & Spa employee would be happy to give you instruction on how to do so in store and will send you instructional videos on how to do so as well. |
| Adjustable Pillows | 30 Days | Yes | No | Spa pillows are a replaceable item, to extend their life remove them from the spa & clean them with a mild soap and water solution regularly. Rinse off all soap residue before reinstalling them. If the spa isn't going to be used for an extended period of time or if the water is being super chlorinated, remove the pillows until the next use of the spa. |
| Spa Cover Lifter | 30 Days | Yes | No | Arctic Spa Covers are extremely energy efficient & extremely tough, because of this, they are also heavy. The Atlas Cover Lifter is the heaviest duty cover lifter in the industry, it was specially built to assist you with lifting the Arctic Spas Cover. Even with it's sturdy construction, you will need to Assist the cover lifter until the cover comes to rest when opening, and don't allow it to drop back against the cover lifter stops as it will cause the cover lifter to fail prematurely. Any Premier Pool & Spa employee can give you a demonstration on opening your cover properly. Please avoid having your spa cover open in high winds, disengage the cover lifter arm lock when closing your cover & always use your cover clips to keep the cover secure on the spa. |
