Privacy policy

Privacy Policy

Premier Pool & Spa
Last Updated: 11/21/2025

This Privacy Policy explains how Premier Pool & Spa (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website, make a purchase, use our services, or connect a bank account for payment through Stripe Financial Connections.

By accessing our website or providing your information, you agree to the practices described here.

1. Information We Collect

A. Information You Provide

We collect information directly from you, including:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Order and service details

  • Account login information

  • Payment information (processed securely by Stripe)

  • Any information you submit via forms or customer service inquiries

B. Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Cookies and tracking data

  • Shopify analytics data

C. Payment Information

We use Stripe to process card and bank payments. We do not store full credit card numbers or bank login credentials.

2. Stripe Financial Connections

If you choose to pay directly from your bank account, we may use Stripe Financial Connections, which allows you to securely link your bank and authorize payments.

A. Information Collected via Financial Connections

With your explicit permission, Stripe may collect and share with us:

  • Account holder name

  • Bank name

  • Account type

  • Account and routing numbers

  • Verification of account ownership

  • Account balance (if you authorize it)

  • Payment and verification data

  • ACH failure or return codes

We never receive your online banking username or password.

B. How We Use This Information

We may use Financial Connections data to:

  • Process ACH payments

  • Verify account ownership

  • Reduce failed or returned payments

  • Prevent fraud

  • Manage recurring service billing

  • Maintain accurate customer records

  • Comply with legal and financial requirements

C. Stripe’s Privacy Practices

Stripe may use and retain the data it collects as described in the Stripe Privacy Policy:
https://stripe.com/privacy

We do not control Stripe’s independent data processing.

3. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Provide services and support

  • Schedule service appointments

  • Communicate order or service updates

  • Prevent fraudulent activity

  • Improve website performance and user experience

  • Maintain your account and purchase history

  • Meet legal, regulatory, and tax obligations

4. How We Share Your Information

We share information only as necessary with:

  • Shopify (website and commerce platform)

  • Stripe (payment processor)

  • Delivery and logistics partners

  • Email, SMS, and marketing platforms

  • Accounting and inventory systems

  • Professional advisers (accounting, legal, etc.)

  • Government agencies if required by law

We do not sell personal information, and we do not share bank-account information with third parties beyond what is necessary to process payments.

5. Cookies and Tracking

We use cookies to:

  • Enable website functionality

  • Improve site performance

  • Track shopping cart data

  • Personalize your experience

  • Analyze site traffic

You may control cookie preferences through your browser settings.

6. Data Retention

We retain information only as long as necessary to:

  • Provide services

  • Complete transactions

  • Maintain accurate accounting and service records

  • Satisfy tax, regulatory, or legal requirements

Stripe Financial Connections data is stored only for permitted purposes and is securely deleted or anonymized when no longer needed.

7. Data Security

We use technical, administrative, and physical safeguards to protect your data, including:

  • Secure Stripe payment processing

  • Encryption of sensitive information

  • Restricted internal access

  • Regular security reviews

No system is completely secure, but we work to protect your information to the fullest extent possible.

8. Your Rights and Choices

You may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion (subject to legal obligations)

  • Opt out of marketing communications

  • Choose not to link your bank account for payment

To make a request, contact us at the information below.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, you may contact us at:

Premier Pool & Spa
Email: info@premierpools.com
Phone: 952.368.6070
Address: 2985 Water Tower Pl, Chanhassen, MN 55317
Website: https://premierpools.com/