Privacy policy

Privacy Policy

Premier Pool & Spa
Last Updated: 10/31/2026

This Privacy Policy explains how Premier Pool & Spa (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website, make a purchase, use our services, or connect a bank account for payment through Stripe Financial Connections, or receive text messages from us.

By accessing our website or providing your information, you agree to the practices described here.

1. Information We Collect

A. Information You Provide

We collect information directly from you, including:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Order and service details

  • Account login information

  • Payment information (processed securely by Shopify Payments or Stripe)

  • Any information you submit via forms or customer service inquiries

B. Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Cookies and tracking data

  • Shopify analytics data

C. Payment Information

Online store purchases are processed by Shopify Payments. Payments for local services (such as pool and spa maintenance), spa and sauna sales, and other in-store or invoiced purchases are processed by Stripe or accepted by check, cash, or ACH. We do not store full credit card numbers or bank login credentials.

2. Stripe Financial Connections

If you choose to pay directly from your bank account, we may use Stripe Financial Connections, which allows you to securely link your bank and authorize payments.

A. Information Collected via Financial Connections

With your explicit permission, Stripe may collect and share with us:

  • Account holder name

  • Bank name

  • Account type

  • Account and routing numbers

  • Verification of account ownership

  • Account balance (if you authorize it)

  • Payment and verification data

  • ACH failure or return codes

We never receive your online banking username or password.

B. How We Use This Information

We may use Financial Connections data to:

  • Process ACH payments

  • Verify account ownership

  • Reduce failed or returned payments

  • Prevent fraud

  • Manage recurring service billing

  • Maintain accurate customer records

  • Comply with legal and financial requirements

C. Stripe’s Privacy Practices

Stripe may use and retain the data it collects as described in the Stripe Privacy Policy:
https://stripe.com/privacy

We do not control Stripe’s independent data processing.

3. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Provide services and support

  • Schedule service appointments

  • Communicate order or service updates

  • Prevent fraudulent activity

  • Improve website performance and user experience

  • Maintain your account and purchase history

  • Meet legal, regulatory, and tax obligations

4. How We Share Your Information

We share information only as necessary with:

  • Shopify (website and commerce platform)

  • Shopify Payments (online store payment processor)

  • Stripe (payment processor for local services and in-store or invoiced sales)

  • Delivery and logistics partners

  • Email, SMS, and marketing platforms

  • Advertising and analytics partners, including Google, Meta, and OpenAI (see Section 5)

  • Accounting and inventory systems

  • Professional advisers (accounting, legal, etc.)

  • Government agencies if required by law

We do not sell personal information, and we do not share bank-account information with third parties beyond what is necessary to process payments.

5. Cookies, Tracking, and Advertising

We and our partners use cookies, pixels, and similar technologies to:

  • Enable website functionality, such as your shopping cart

  • Improve site performance and personalize your experience

  • Analyze site traffic

  • Measure the performance of our advertising and show you relevant ads on other sites and apps

These partners include:

  • Shopify (store analytics)

  • Google (Google Analytics and Google Ads)

  • Meta (Facebook and Instagram ads)

  • OpenAI (ChatGPT ads)

These partners may collect information such as pages you visit, products you view, purchases, IP address, and device identifiers, and may use it under their own privacy policies.

Your choices:

6. Text Messages (SMS)

If you give us your mobile number and agree to receive texts, we may send you messages about your orders, service appointments, quotes, and account. If you separately opt in to marketing texts, we may also send promotions. Message frequency varies. Message and data rates may apply.

  • Reply STOP to any message to opt out at any time. Reply HELP for help, or call 952-368-6070.

  • Consent to receive texts is not a condition of any purchase.

  • Mobile phone numbers and text messaging opt-in data and consent are not shared with or sold to third parties or affiliates for their marketing purposes. We share them only with the service providers that deliver our messages on our behalf.

7. Data Retention

We retain information only as long as necessary to:

  • Provide services

  • Complete transactions

  • Maintain accurate accounting and service records

  • Satisfy tax, regulatory, or legal requirements

Stripe Financial Connections data is stored only for permitted purposes and is securely deleted or anonymized when no longer needed.

8. Data Security

We use technical, administrative, and physical safeguards to protect your data, including:

  • Secure payment processing through Shopify Payments and Stripe

  • Encryption of sensitive information

  • Restricted internal access

  • Regular security reviews

No system is completely secure, but we work to protect your information to the fullest extent possible.

9. Your Rights and Choices

You may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion (subject to legal obligations)

  • Opt out of marketing communications

  • Choose not to link your bank account for payment

To make a request, contact us at the information below.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, you may contact us at:

Premier Pool & Spa
Email: [email protected]
Phone: 952.368.6070
Address: 2985 Water Tower Pl, Chanhassen, MN 55317
Website: https://premierpools.com/