Premier Pool & Spa has developed these minimum requirements to ensure our Just Swim customer's pools are ready to use all summer long. If the pool does not meet these requirements, we will provide quote(s) to update the pool to meet these requirements. If the updates are not completed the pool will unfortunately not be eligible for the Just Swim program. In this case we have Optional Alternative Programs* below.
1. Pool Type & Automation
- Pool Sanitation Method: The pool must be either:
- A saltwater pool, or
- Equipped with a liquid chlorine feeder with Sense & Dispense automation.
- Automation Systems:
- Jandy Salt System: If the pool uses a Jandy salt system, the remote control must be located outside in a designated area for every visit, or the customer must have iAquaLink set up so we can adjust settings through the iAquaLink app.
- Other Automation Systems: If the pool has any other automation system connected online with an app, Premier must always have login credentials for the system to ensure access for maintenance.
2. Filtration System
- The pool must have a filtration system that is adequate for the pool size, with the following minimum requirements:
- Cartridge Filters: 1 sq. ft. of filtration for every 70 gallons of water.
- Sand Filters: 1 sq. ft. of filtration for every 1,000 gallons of water.
- DE Filters: Only cartridge-style DE filters (not grid-style) are acceptable, and must provide 1 sq. ft. of filtration for every 300 gallons of water.
3. Pump Requirements
- The pump must be fully operational and appropriately sized for the pool. An oversized or undersized pump will affect filtration and water quality:
- Example: Sand filters require the correct GPM (gallons per minute). If the pump is too powerful (e.g., 1.5 HP for most pools), it may push debris past the sand or cause channeling, reducing filtration efficiency.
4. Plumbing System
- All plumbing between the suction and return headers must be 2 inch piping to ensure efficient water flow and equipment operation.
5. Liner Condition
- The pool liner must be in good condition. Liners that are more than 12 years old must be replaced, as aging liners may lead to leaks and increased maintenance issues.
6. Leak-Free Requirement
- The pool must be leak-free. Leaks cause loss of chemicals, salt, and water, resulting in more frequent follow-ups. Customers are allocated a maximum of 10 bags of salt per season. Any additional salt due to leaks will incur extra charges.
7. Water Chemistry
- The pool’s Cyanuric Acid (CYA) level must be 50 ppm or below at the start of the season.
- Premier will test the CYA level at the start of the season. If it is above 50 ppm, a partial drain and refill will be performed to lower the CYA. We will then retest the CYA. If necessary, additional partial drains and refills may be required until the CYA is below 50 ppm. The ideal level is 30 ppm to maximize chlorine effectiveness and reduce CYA’s impact on alkalinity and pH.
8. Access Conditions
- The property must have easy access to the pool area, if there is a fence we must have access through a gate in the fence. Premier does not offer a specific time of day for service visits.
9. Exceptional Scenarios
- If a pool requires care beyond the standard level — such as being larger than 20x40 feet, exceeding 35,000 gallons, experiencing heavy usage, or having significant foliage coverage, among other causes — a customized quote may be needed, along with potential equipment upgrades.
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2025 Weekly Maintenance Pricing:
Weekly service for 2025 will be billed each week and automatically charged to a card the customer puts on file with Stripe, we unfortunately cannot offer a prepaid option for weekly services due to a new accounting system. The Just Swim program requires 18 standard weekly service visits with the first starting the week of May 12, 2025 and the final in the week of September 8th. The weekly charge is $185 + mileage & tax. Customer may add weeks before May 12 for $210 + mileage & tax per week. Adding weeks in the fall will be $185 + mileage & tax per visit. If you would like extra weeks, please let us know which week you would like your first weekly service & the week you would like your last weekly service.
Customers can choose specific opening & closing services, tailoring your selection to your pool needs, allowing for cost savings.
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Just Swim Service – Inclusions:
- Weekly pool service: water testing, chemical additions (chlorine, balancers, etc.), cleaning (interior, skimmer/pump baskets, filter as needed), start automatic cleaner, surface skimming, vacuuming if needed, and filter maintenance (backwash/clean as necessary).
- If your pool starts getting cloudy and you aren't sure that we have a follow-up scheduled, please contact us and we will schedule a no charge follow-up if one isn't already scheduled.
- We reserve the right to reschedule weekly service to the next available day if the pool isn’t ready. Stop charge conditions include instances where the pool is in use upon our arrival, the yard is inaccessible due to an unfriendly dog, the water level is too low, excessive water on the auto cover prevents us from opening it, or if equipment or the filtration system is not working properly and needs repair or replacement.
- We prioritize quotes and repairs for "Just Swim" customers and expedite the process upon receiving approval to avoid equipment and filtration issues.
- Customers can vacate the pool for 1.5 hours for chemical balancing, skip the service, or incur a stop charge for rescheduling. If the pool is shocked, the cover must remain open for 1.5 hours after service, and customers are responsible for closing it.
- Automatic pool cleaner required; technician will clean it weekly. On windy days, the technician may leave it running after service to maintain pool cleanliness if the cover needs to remain open for shock treatment.
- If the customer has heavy usage of the pool expected, we require the customer inform us ahead of time so that additional chlorine can be added to prepare the pool to handle the extra usage on your weekly service.
- Customer is responsible for adding water to the pool. Pools over 20x40 or 35,000 gallons may require equipment upgrades or a modified quote.
Just Soak Spa Service – Inclusions:
- Weekly spa service: water testing, chemical additions, surface cleaning, skimmer basket cleaning, filter cleaning (at our store), spa cover cleaned and protected as needed, monitoring of proper spa system operations.
- Customer must have 2 complete sets of filters for spa
- If follow-up needed, we’ll schedule it at no charge.
- We reserve the right to reschedule weekly service to the next available day if the spa isn’t ready. Stop charge conditions include instances where the spa is in use upon our arrival, the yard is inaccessible due to an unfriendly dog, the water level is too low, or if equipment or the filtration system is not working properly and needs repair or replacement.
- We prioritize quotes and repairs for "Just Soak" customers and expedite the process upon receiving approval to avoid equipment and filtration issues.
- Customers can vacate the Spa for 1.5 hours for chemical balancing, skip the service, or incur a stop charge for rescheduling. If the spa is shocked, the cover must remain open for 1.5 hours after service, and customers are responsible for closing it.
- Customer is responsible for adding water to the spa, technicians are strictly forbidden from adding water
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*Optional Alternative Programs:
Option 1: Hayward Sense & Dispense Automation System
- Customers can opt to install the Hayward Sense & Dispense chemical automation system, which includes:
- A salt cell for chlorine generation,
- Salt for the pool,
- A sacrificial anode to protect equipment,
- Probes to automatically test water chemistry,
- An acid tank with a Stenner pump for precise pH regulation.
- For additional cleaning, customers should have a Solar Powered Smart Robotic Pool Skimmer to manage leaves and surface debris, and a robotic pool cleaner to handle debris in the pool.
- Bi-weekly or Monthly Automation Plans are available when the customer has pool automation. Premier will conduct regular visits to calibrate the system and ensure equipment functionality.
Option 2: Referral Program
- Customers who prefer can choose our referral program, where Premier provides recommendations for reputable pool companies in their area. These companies, vetted by Premier, may offer more tailored and cost-effective services, particularly for customers located farther from Premier's base, helping reduce mileage charges.
