Troubleshooting Spaboy and MyArcticSpa Internet Connection
When Spa boy is not connecting to the internet, follow these steps to connect:
First, request your dealer to do the following:
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Open MyArcticSpa delaer page and log in
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Type clients name into the search bar
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Click on the SN# and scroll all the way to the right
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De-register the spa
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It will ask to confirm the de-registration. Verify and proceed
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Set up Spaboy connection again. Refer to process. 2020+ Onspa connect
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If Spaboy is unable to connect, refer to information below
If we have already tried reconnecting via the standard app process, work through the following troubleshooting steps:
Potential Issues with Spaboy Connection:
Router settings
Incorrect router settings, such as blocked ports, client isolation, multicast, UPnP, or mDNS, can prevent devices from communicating.
Network congestion
When too many devices are using the network at once, it can cause data packets to be lost, delayed, or dropped
Wireless interference
Other devices or networks can cause wireless interference, which can lead to a weak or intermittent connection.
Router age
Routers that are more than five years old may not be able to handle modern demands.
Range extenders
Poor connections between the router and the range extender can cause issues.
ISP outages
Outages in the ISP's network can cause internet issues. This can happen when the ISP is experiencing power failures, routing protocol issues, or misconfiguration in DNS or BGP.
Old hardware
Aging hardware may not be able to support modern internet speeds.
Network connectivity
Lack of internet connectivity can be caused by network congestion, lack of bandwidth, poor connection with wireless devices, and firewall issues.
Channel congestion
Every 2.4GHz network in an area will be competing for space on one of three non-overlapping channels.
To improve IoT device functionality, you can try separating them onto a separate network. This can reduce the risk of disruptions and ensure smoother communication.
